![]() ![]() Note: If you are using an 'Other' or 'Gmail' server and if you wish to switch to Microsoft 365, you canĬlick on it and use the 'Sign in with Microsoft' option to authenticate your server. Once the authentication is successful, you will see a confirmation message. Authenticate OAuth2.0 using your Microsoft credentials. For ‘Incoming only’ and ‘Both’, you will be able to delete emails from the server after fetching them to Freshdesk.ģ. You can choose to use the mail server for ‘Incoming only’, ‘Outgoing Only’ or ‘Both’.Ģ. If you are setting up Microsoft OAuth for the first time, go to Admin > Email > New support email > Use your own mail server.ġ. If you have enabled MFA and have blocked less secure apps, please refer to these troubleshooting steps when you get an error while saving the settings. You just have to enter your credentials and click on Save. If you are using Gmail or AOL, the port and server details would already be pre-filled.
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